Return & Exchange

Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!

– All shipments must be sent back within 7 days of receiving the order.
– We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
– Shipments sent from outside of Thailand must be processed by the country’s postal service only as “ Thai goods returning back to Thailand” to avoid customs/duties charges.
– All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer.
– Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY.
– If you have any questions please just send us an e-mail at info@teatong.com
– Once we receive your exchange it may take up to 3-5 business days to process and ship out. Once exchanges are shipped out a confirmation email will be sent to you.

To return a purchase, your items must meet the following conditions:

 

– Be returned within 7 days of your delivery date

– Be in its 
original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.

– Be returned with 
original tags, packaging and hygienic liner intact and unaltered with.

– Items purchased with promo-code or on sale cannot be returned, store credit only. Free shipping promocode is still considered a promocode and will not be eligible for a refund.

– No price adjustments after your order is shipped out

Address

Moonmuang Soi 9

House 50, Si Phum

50200 Chiang Mai

THAILAND

Contact

(+66) 92 351 9433
(Phone, WhatsApp or Line)