Return & Exchange

Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!

– All shipments must be sent back within 7 days of receiving the order.
– We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
– Shipments sent from outside of Thailand must be processed by the country’s postal service only as “ Thai goods returning back to Thailand” to avoid customs/duties charges.
– All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer.
– Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY.
– If you have any questions please just send us an e-mail at info@teatong.com
– Once we receive your exchange it may take up to 3-5 business days to process and ship out. Once exchanges are shipped out a confirmation email will be sent to you.

To return a purchase, your items must meet the following conditions:

 

– Be returned within 7 days of your delivery date

– Be in its 
original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.

– Be returned with 
original tags, packaging and hygienic liner intact and unaltered with.

– Items purchased with promo-code or on sale cannot be returned, store credit only. Free shipping promocode is still considered a promocode and will not be eligible for a refund.

– No price adjustments after your order is shipped out

Contact

(+66) 92 351 9433
(Phone, WhatsApp or Line)

Dear Friend of Tea!

Over the past 3 months we have been busy harvesting and producing Pu-Erh and White tea in Northern Thailand. Due to Covid-19 we are only able to ship to a handful of countries today (June the 10th.)

If you care to send us an e-mail and mention your Name & Country of Residence) we will get back to you with special offers when the site has been updated and shipping can be commenced to your country.

 

Thank You For Your Interest

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