Return & Exchange
Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!
– All shipments must be sent back within 7 days of receiving the order.
– We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
– Shipments sent from outside of Thailand must be processed by the country’s postal service only as “ Thai goods returning back to Thailand” to avoid customs/duties charges.
– All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer.
– Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY.
– If you have any questions please just send us an e-mail at info@teatong.com
– Once we receive your exchange it may take up to 3-5 business days to process and ship out. Once exchanges are shipped out a confirmation email will be sent to you.
To return a purchase, your items must meet the following conditions:
– Be returned within 7 days of your delivery date
– Be in its original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
– Be returned with original tags, packaging and hygienic liner intact and unaltered with.
– Items purchased with promo-code or on sale cannot be returned, store credit only. Free shipping promocode is still considered a promocode and will not be eligible for a refund.
– No price adjustments after your order is shipped out
